Service terms

Booking and service terms

A submitted request is not a confirmed appointment. OvenMate will contact you to confirm the details.

Booking requests

OvenMate reviews the appliance details, requested timing and service address before confirming an appointment. Christchurch is our normal service area; requests outside Christchurch are reviewed before confirmation.

Prices and payment

Prices are in New Zealand dollars and include GST. Gas cooktop and BBQ prices are starting amounts. If an unusual size, configuration or heavy condition changes the amount, OvenMate will tell you before work begins. There is no upfront payment; pay after the clean by bank transfer or cash.

Changes and cancellation

Please give at least 24 hours’ notice if you need to cancel or reschedule. OvenMate does not charge a late-cancellation or no-show fee.

Access and safety

Please provide safe access to the appliance and tell OvenMate about known faults, damage or access issues before work begins.

Service concerns

Please report a concern within 48 hours of the service so OvenMate can review the work promptly. This reporting period does not limit any rights that apply under New Zealand law.

Photos and marketing

Photos supplied for a booking are used to assess and manage the work. They will not be published for marketing without appropriate permission.